Customers and subscribers are not the only ones who get scammed: an IT personnel imposter gained access to Sony Computer Entertainment of America's PlayStation Network user records, after tricking a SCEA employee into giving important information on how to access the database.

Kimberly Otzman of Corporate Communications emphasized that the incident is not a security breach, since the hacker did not actually break into the network. She said:

Just to clarify, there has been no hacking or electronic breach to any of SCEA's electronic security systems. An as-yet-unidentified PSN user impersonating an SCEA IT employee apparently called customer service agents in order to gain unauthorized access to two PSN user accounts not belonging to the imposter. The unauthorized accessing of the two accounts was discovered immediately after it took place, the unauthorized access was disabled, and the account-holders were notified.