Posted Nov 12, 2007 at 12:56AM by Charles D. Listed in: Off Topic Tags: Sony
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Sony's PlayStation 3 and PlayStation Portable console unit and handheld- Image 1If you've been staying tuned to yesterday's PS3 customer service care drama between PS3 gamer Ive and a Sony Customer Service Representative, then you'll be pleased to find out that we have a new episode ready for you today.

After previously being told that his warranty was voided because of the dust that accumulated on his console, Ive tried his hand at calling the people at Sony again to resolve the issue. If you're interested in seeing how the latest drama unfolded here's a short transcript between Ive and the CSR he recently talked to:

Ive: I'm calling just to pretty much clarify the PS3's warranty, if there's any clause in the warranty that makes it so that if the PS3 is too dusty that the warranty is void.


CSR: No.


Ive: No?


CSR: No. The only way that it, um, voided is if it was neglected, um, abused, dropped or anything like, modificated like if you opened it up, modification, if you didn't have your receipt, um, any power failures like mother nature or anything like that then that actually does void the warranty. Other than that any defective PS3s or anything like that is still, um, still under the warranty.


Apparently the technician that he spoke to yesterday constituted the accumulation of dust in his PS3 as a form of neglect and constituted a voided warranty on his part. The conversation ended with the CSR merely saying that the word of the technician at the service center was final and there wasn't anything else they could do about it. This obviously did not please Ives one bit.

You can stay tuned to us for more episodes of Ive as he continues his quest to get his PS3 fixed. But seriously, this may serve a good lesson for those gamers who don't take better care of their consoles.


[Via The Consumerist] Permalink  |   Email this  |   Linking Blogs   |   Digg It!

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5 Comments


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   by RavenSPe - 2007-11-12
 » Just because you have a warranty

Doesn't mean you can be an idiot or knowingly neglectful.

   by Eclipze_ - 2007-11-12
 » um lol

Whats up with the person saying "um". But I guess thats pretty kool to know.

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   by Mr Toasty - 2007-11-12
 » uh

This guy probably gets paid minimum wage and Ive called at the end of his shift so the guy just didn't wanna deal with it.

Ive should just call back, and say "My PS3 doesn't work and I have no idea why, I take good care of it" etc etc. First off what are the chances of him getting the same guy and secondly how does Ive know it was dust that caused his ps3 to fail?

   by Sembazuru - 2007-11-12
 » PS3 cleaning...

It's considered good practice by computer geeks to periodically open up one's computer case and clean out the dust because NO normal environment is dust free. But in order to open the PS3 (and in retrospect the PS2, as I saw many machines come through EBGames reclamation that only needed a good internal dust removal to work reliably) for a proper and thorough dust cleaning one voids one's warranty. Thus the warranty shouldn't be voided by accumulation of dust.

But this is all IMHO.

   by Stealth! - 2007-11-15
 » Man

Just take care of your PS3 and investment. Its still a piece of hardware that deserves to be respected. Man he has no right to even own a PS3 if thats what he going to do with it, there are many people that wants one, perhaps he should give it away.



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